Albert and Maurice Delivery
Online Orders
We ship all orders with Royal Mail during Monday to Friday. Shipping is £3.99 or FREE when you spend over £20 per order. If you have any delivery queries please contact sales@albertandmaurice.co.uk or message us via the contact us page on our website. We follow up on all messages received and respond as promptly as we possibly can. We get most orders out the same day, but please allow a little more time for couriers to deliver as they're still a lot busier than usual.
Delivery Destination
The delivery destination defaults to the UK and includes the Highlands, offshore islands, remote areas of the UK and some postcode locations. Some remote or harder to reach areas can take an additional day to deliver. We don't currently ship outside of the UK.
Estimated Delivery Time
All items in stock deliver within an estimated '2 working days' and are usually ready for dispatch the same day, subject to correct stock levels and the courier collection schedule. We only dispatch on week days between Monday to Friday and do not deliver on bank holidays, therefore all estimated times are in working days only. Saturdays, Sundays and Bank Holidays are not counted as working days although Royal Mail often do deliver on a Saturday, it should not be expected because it is not guaranteed. We always endeavour to contact you in cases where delivery times may change. Please allow additional time for courier deliveries during busy periods of the year. If you would like verification of your order delivery time please message us for more information.
Delivery Method
We currently only use one method of delivery with Royal Mail. We only use tracked services so you can have peace of mind and you can check online regarding the delivery status of your order. However please note the tracking on the Royal Mail website will not be visible until the parcel has been scanned at the UK central hub. A detailed list is usually shown the day after dispatch. Customers are emailed notification of dispatch and tracking information.
Shortages / Damage on Delivery.
Any and all order shortages, wrong items or items which are deemed to be damaged or faulty on delivery must be reported within 5 days of you receiving the order, failure to do so may result in us being unable to rectify the problem.
Delivery Miscellaneous
In cases where your order is returned to us undelivered, we reserve the right to charge a redelivery fee for sending any goods out a second time, covering our costs.
Delivery Problems
You have 5 days from the day we dispatch a parcel to notify us on any delivery problems or if your parcel has not arrived as planned. By supplying us with your email address we can notify you on the day that your order has been dispatched. If you're aware of any delivery problems, please notify us immediately and we will endeavour to help rectify them. Failure to inform us that your delivery has not arrived within 5 days may result in loss, so it is important you ask us for help as soon as possible. We do have parcel tracking methods that may help find a parcel after it has been delivered. Delivery problems are rare now with GPS tracking and photography evidence but if it does happen then we're here to help.
Postage and Packing costs
FREE UK Delivery
We now offer FREE UK Delivery on all orders over £20.
We endeavour to dispatch all parcels as soon as we possibly can. If you need your order quickly, drop us a message and we will do whatever we can to ensure your items are dispatched as early as possible. Alternatively, give us a buzz on the telephone and one of our helpful customer service representatives will be more than happy to go the extra mile for you.
All orders are sent with tracking details. Delivery locations in the UK Zone 2 can take an extra day to deliver. If you have any queries regarding your order then please do not hesitate to contact us and a member of staff will happily assist you. Please use this info graphic as a guide showing the UK delivery zones. Zones can change at short notice subject to courier availability and should only be used as a guide. We do ship to UK Zone 1 and UK Zone 2 for £3.99 or free of charge over £20 in order value.
