Albert and Maurice Terms & Conditions
1. Ordering
Orders may be placed via the Internet, Telephone or Post
Internet website address: albertandmaurice.co.uk
Telephone 01432 377081
Open Monday to Friday from 8am to 5.30pm - Saturday 9am to 5pm - Sunday 9am to 5pm
Office Address (POST or APPOINTMENT ONLY):
Albert and Maurice
C/O Philip Morris & Son Warehouse
34 Coningsby Street
Hereford, England, UK
HR1 2DY
2. Delivery
Albert and Maurice deliver to the UK Delivery Zone 1 and Zone 2. The delivery cost starts at £3.99 per order up to £20 in value. We offer FREE delivery when spending over £20 per order. More information about our delivery service can be found on our delivery page. If you experience any difficulty ordering for delivery, please contact us and we will try to help. This is part of the terms and conditions and is on a seperate page so it is clear to our customers.
2.1 Shortages / Damage on Delivery.
Any and all order shortages, wrong items or items which are deemed to be damaged or faulty on delivery must be reported within 5 days of you receiving the order, failure to do so may result in us being unable to rectify the problem.
2.2 Delivery Miscellaneous
In cases where your order is returned to us undelivered, we reserve the right to charge a redelivery fee for sending any goods out a second time, covering our costs.
2.3 Delivery Problems
You have 5 days from the day we dispatch a parcel to notify us on any delivery problems or if your parcel has not arrived as planned. By supplying us with your email address we can notify you on the day that your order has been dispatched. If you're aware of any delivery problems, please notify us immediately and we will endeavour to help rectify them. Failure to inform us that your delivery has not arrived within 5 days may result in loss, so it is important you ask us for help as soon as possible. We do have parcel tracking methods that may help find a parcel after it has been delivered. Delivery problems are rare now with GPS tracking and photography evidence but if it does happen then we're here to help.
2.4 Delivery Tracking
All orders are sent with tracking details. Delivery locations in the UK Zone 2 can take an extra day to deliver. If you have any queries regarding your order then please do not hesitate to contact us and a member of staff will happily assist you. Please use the info graphic on the delivery page as a guide to the UK delivery zones. Zones can change at short notice subject to courier availability and should only be used as a guide. We do ship to UK Zone 1 and UK Zone 2 free of charge.
3. Returns
The returns address and process information can be found in detail on the Returns page. This is part of the terms and conditions and is on a seperate page so it is clear to our customers. We offer no quibble refunds providing our terms and conditions are met and we can resell the item.
3.1 Returns Policy
We accept returns, and will exchange or refund products within 90 days of the delivery date. We offer no quibble refunds providing our terms and conditions are met and we can resell the item. We aim to make the whole process easy to use and understand.
We hope that you will be happy with your purchase, however if you wish to return an item for any reason please pack the item(s) securely and send the parcel to the address at the top of the returns page.
3.2 Returning Damaged, Wrong or Faulty Goods
In the unfortunate chance an item is damaged or faulty, and you believe it's due to a manufacturing error, please email us immediately or ring us on 01432 377081. We endeavour to provide a hassle free process for every customer and can offer guidance if needed. Manufacturers have specific procedures and most require goods to be returned to them for inspection. Items deemed to have a manufacturing fault will be replaced, refunded or exchanged free of charge within 90 days after delivery of your purchase. After 30 days, the manufacturers retain the right to repair an item if they can do so. If no fault can be found with the goods then we will endeavour to contact you as soon as possible for more information. If we have to return a fault free item to a customer then a re-delivery fee may be required to cover additional costs. Should you receive the wrong goods for some reason, please contact us immediately so that we can arrange to get them back and replace them. Should you receive a damaged, wrong or faulty item, we require goods are returned before dispatching replacements. Alternatively if you need the item quicker, you're welcome to reorder and return the faulty or damaged item for a refund.
3.3 Returning for a Refund or Exchange
Albert and Maurice will refund or exchange an unsoiled resalable item (with tickets and packaging intact). Please do not damage, stick any labels on or write on product packaging as this can make an item unsalable. If we have to replace any packaging then a 10% restocking fee will be applied before refunds and exchanges take place.
Special order and personalised items cannot be refunded or exchanged once manufacture has commenced. Special order example: Garment sizes that are currently not listed on the website are classed as special order and therefore cannot be returned. Personalised items example: Garments that have had personal information embroidered onto a them are classed as personalised items and therefore cannot be returned. Please ensure the sizes ordered are correct to avoid any disappointment.
Returning bulk purchase orders are subject to a 10% restocking fee on returned or cancelled orders to reimburse us of any additional costs incurred. If in doubt please ask before ordering. Please include with the returned goods a reason for return and if you would like a refund or replacement; this will expedite the process. You can claim a product refund minus postage, or exchange any item, again minus postage. All exchanges are sent with free postage, so if you need an alternative size we will not ask for any extra to cover the cost of shipping the exchange item to you, no matter what the value of the order is.
3.4 Returns Postage
The Post Office is used most often although there are many different courier companies online providing postage services at competitive rates so feel free to use the cheapest. Where possible you should use a tracked service and retain a proof of postage receipt as you will then be protected by the couriers insurance. Please be aware that the item is posted at your own risk, and only once we have received the item(s) back in its original condition are we able to process a refund. Goods returned for an exchange are no longer charged for redelivery, even if the order is of low value. We understand you're making a sacrifice when paying to return an item so we cover the replacement postage cost.
Please be aware that when returning goods to us, for whatever reason, it is at your own cost. We strongly advise you to follow the guidelines in the Refunds and Exchanges paragraph above regarding postage. We will only refund the postage charges on items if we agree with you that the fault is on our behalf. If we agree to refund your postage as a result of an error on our part, we will refund a maximum of £10.00 for postage. For larger or heavier items, where returning the goods will cost over £10.00 we advise you to contact us and we will make alternative arrangements. When returning items valued up to £40 a signature is not required however Recorded Delivery is accepted. For parcels valued over £40 we advise you to send insured for the value of the item but if we have agreed to refund postage this is strictly limited to a maximum of £10.00 (GBP).
Albert and Maurice is not liable for returned parcels in transit, in the event of any claim it is the sender who is responsible for processing the claim. Royal Mail will compensate loss only if you have obtained a proof of postage certificate on a traceable service from the post office. See Royal Mail for their own Terms and Conditions.
Some couriers will pick parcels up from you and save you a trip to the post office so for more information please view the returns page.
3.5 Returning Promotional Items
In cases where an item is being returned for a refund and a promotional item was included with the order, the promotional item must also be returned to qualify for a full refund. If you wish to keep this item then we will refund minus the full cost of the promotional item if you were to buy it separately.
4. Stock levels and price changes
Albert and Maurice endeavour to keep a full selection of all stock, but this is not always possible, should you order an item that is out of stock or unavailable we will endeavour to advise you and may recommend an alternative. Any substitute item supplied that is not satisfactory can be returned.
Should you wish to order an item that is not listed on the website, please feel free to contact us directly and request the item. We endeavour to keep up to date with all price changes, this however is not always possible, we therefore reserve the right to discontinue a line or change price at any time.
5. Prices
All prices shown are in £ GBP (British Pounds Sterling). Prices can vary higher or lower between different selling channels and the offer price paid is final. RRP, MSRP and WAS prices can vary from time to time as brands update pricing and the highest price shown on a web page may not be relevant to every colour and size on that page when prices vary.
5.1 V.A.T
All prices on the website include V.A.T. at 20% or the appropriate rate. VAT Exempt locations may select their location to be charged the VAT exempt price. VAT Number 110658834 Company Number: 01596388
6. Payment for goods
We have a small number of payment options as follows:
6.1 Credit cards
We accept Visa, MasterCard, Switch/Maestro, Solo and Electron and PayPal is the payment processor. Albert and Maurice's website is both safe and secure. Unfortunately, we don't accept American Express / Amex so you will need to select a different option to pay. We, and our payment partner PayPal, use the latest encryption technology for your safety. If you experience any difficulties please contact us and we can assist you.
6.2 PayPal
PayPal account payments are accepted as well as guest card checkouts. PayPal manages all our payments either with your PayPal account or via credit and debit card.
6.3 BACS Payments
We accept bank transfer (BACS) by arrangement only and other payment sources are problematic. Please ask for the details if this is required and put your order number as the payment reference.
6.4 Pro Forma Orders
All orders including pro forma orders must be paid in full before we dispatch. We accept payments via credit card, cheque or bank transfer. Once payment has been received we can proceed with your order. Your pro forma invoice can be emailed or faxed to you which ever way you prefer. You should receive the pro forma invoice soon after ordering so if this hasn't been received within a few hours then please contact us. Please note: Goods are not reserved or dispatched until payment has been received so please make sure your accounts department are aware of this if paying via BAC's. Please allow time for delivery once cleared funds have been received.
6.5 Cheques
Cheques are accepted as a last resort. Sterling currency is accepted only (pounds and pence GBP) for the full amount including postage costs. Your cheque guarantee number and expiry date is required, and your internet order number (if applicable) all written on the back of the cheque and posted to the address below. Please allow 7-14 days from receipt of the cheque and confirmed cleared funds before dispatch of your order.
6.6 Super Payments
Super Payments use open banking as its payment method. Select to pay with Super Payments and it will take you to your banking app to approve the payment. *Super Payments is a payment provider based in the United Kingdom and it's currently available to UK bank customers only.
6.7 Debiting
Albert and Maurice will debit money from your account on the day of ordering to ensure a smooth and seamless order process.
7. Data Protection and Privacy
All information that comes into our possession will remain private and confidential. Our Data Protection registration number is Z5812743. All data collected is treated in accordance with the Data Protection Act 1998 and GDPR regulations. View our full Privacy Policy. As a part of our terms of service you consent to us contacting you by mail with appropriately targeted service updates and offers. As outlined in our privacy policy you may opt out at any point. We will never share your data with any third party for marketing purposes.
8. Security
When you place an order with us, the information you send is protected by Secure Server software (SSL) and encrypted. After you have selected the items you wish to order, your browser will go into 'secure mode' (usually indicated by displaying a padlock) before asking for any of your details. On completing your purchase, you will leave 'secure mode'.
9. Intellectual Property
9.1 Images
We endeavour to provide the best available images on our website, however some pictures may misrepresent the product. We apologise for any confusion that may be caused by this, if in doubt please contact us.
9.2 Passing off
Any images or textual content on our website, whether they are our own or provided by our partners, may not be used for any purpose, by any other party, other than for our sole use on this website. Should any image or textual content be used, by any other party, other than Albert and Maurice, then this will amount to an infringement to our intellectual property rights of the aforementioned images and textual content.
10. Packaging
We always try to supply packaging in prestine condition for all products, although manual handling of some boxes can show some wear on occasions. If the item is a gift and you require packaging to be in excellent condition then please just ask and we will endeavour to check or replace it.
11. Right to cancel
In accordance with the Consumer Rights Regulations (2015), you have an unconditional right to cancel your order within 14 days of delivery.
Your Cancellation Rights in Detail
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us in writing either by post at the address shown below or via email sales@albertandmaurice.co.uk quoting that it is your decision to cancel this contract in a clear statement (either by letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will refund to you all payments received from you, including the costs of delivery. We may make a reduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the refund without undue delay, and not later than:-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (If earlier) 14 days after the day you provide evidence that you have returned the goods. (The goods are still the responsibility of the customer until any returned goods arrive back with us), or
(c) If there were no goods dispatched, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold refund until we have received the goods back or you have supplied the evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You the customer will bear the cost of returning the goods. You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
12. Liability
Albert and Maurice takes steps to prevent computer viruses from being transmitted via electronic data transfer, but cannot guarantee that our website, e-mails or linked websites do not contain computer virus code. You are therefore strongly advised to undertake anti virus checks. Albert and Maurice undertakes no liability for loss or damage howsoever caused.
Albert and Maurice are not responsible for the content found on linked websites. Albert and Maurice operate in accordance with The Consumer Rights Regulations (2015). Albert and Maurice do not accept responsibility for errors or omissions. All products on the website are there as an invitation to treat. This website is governed by English law.
13. Special Offers
Albert and Maurice offer promotions from time-to-time, to qualify for a promotion you will need to have a voucher promotional code, these will be distributed by Albert and Maurice by several methods, in store, at trade fairs, by email, via authorised partners or any other method appropriate. A promotion may only be redeemed on the website at point of purchase and cannot be used in store or by telephone. The parameters of each voucher will be set out on the voucher.
13.1 Loyalty Scheme
We use Super Payments to power our loyalty scheme, each time you make a purchase you will earn money off your next purchase. To collect and redeem this, you must login through Super Payments and select Super Payments as the payment option at the checkout. You must use the same email address that you used to create your account within superpayments to checkout with us. The percentage value of money earned on the loyalty scheme may flucturate. We reserve the right to withdraw or transfer any outstanding balances in the loyalty scheme without notice.
14. Domain Names
The Albert and Maurice website is https://albertandmaurice.co.uk. Albert and Maurice also own other domain names 'albertandmaurice.com' 'albertmaurice.co.uk' 'albertmaurice.com' and they all direct the customer to our only trade website at https://albertandmaurice.co.uk/
15. Website User Account
An account on our website can provide a quicker checkout process when logged in and enables the account holder to monitor the status of their order without having to contact us. Your order status is recorded as it moves through from processing to dispatch. We automatically prepare this service for our customers once an order has been placed but the account is only opened if you click in your email and add a password. The Albert and Maurice website is encrypted to provide an enjoyable and safe experience for all our customers. If you DO NOT enter a password, then your account will not be created and if you do not wish to open a Albert and Maurice online account, please simply ignore the email.
16. Miscellaneous Statement
Albert and Maurice reserve the right to delay or cancel your order at any time due to manufacturing difficulties. All other terms and conditions apply. These terms and conditions do not affect your statuary rights. Errors and omissions exempt.
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